In the second webinar of our series, Corporate One's Senior Member Engagement and Education Specialist Matt Murray, and returning guest, ID-Pal's Chief Business Officer James O’Toole, welcome Colin Lease, Spirit of Alaska FCU's Data and Business Analyst to take a deeper dive into digital member onboarding and, more specifically, the Know Your Customer (KYC) process.
In this informative session, Colin will discuss how the time-consuming process of opening a new account (both for the teller and the new member) led his credit union to implement ID-Pal as the solution to streamline the onboarding process and enable new members to sign up from anywhere.
James and Colin will provide insight into ID-Pal's ease of integration and how easy it is to verify and approve customer submissions in seconds. Also included in the discussion are key benefits to credit unions, including increased operational efficiency, fraud prevention, and streamlined back-office processes.